why you shouldn't buy a Dell 11 Mar 2006 11:08 am
Charter Guy to the Rescue….
que the super hero music…..
Six Dell reps, all who eventually disconnected me when they got tired of not being able to fix the problem. Two Dell phone operators, one who told me I had software issues that would now start costing me more money (imagine a redheaded tempest over that) and one who told me it was Charter’s fault. One call to my Charter guy and rather than call me back, he drove right over.
Got on the phone with Dell and within 5 minutes convinced them of what he thought was the problem in the first place: hardware issue with the ethernet port. They are paying postage to have it retured, fixed, and sent back within 5 business days.
So, he saved the day, in a way. The integrity of Dell products still remains to be seen; I’m willing to supose that this inicident isn’t indicitive of the whole line. We’ll see. On customer service though, I believe I’ve gotten a very fair represation of what that is like. Unreal. Absolutely unaccepatable in a field as competetive as computer products and services. Consider me a spokesperson on why, at least women who are average computer users and not techs, should never, ever, ever, ever, ever buy a Dell.
Yesterday was the most beautiful day we’ve had in months. Daffodils and flowering trees of all kinds are in full bloom. C had a mother/daughter party last night and we had a blast, girls playing Twister and putting on plays, moms chatting and connecting. I met three new women and had fantastic conversation. We did groceries together at 11 pm and got home to tuck in all our boys. Today looks gorgeous too and I won’t be stuck staring at a screen!
on 18 Nov 2006 at 9:32 am 1.Michael said …
I bought a Dell Optiplex 620 off the refurbished / previously ordered / scratch and dent site. This computer was listed with Nvidia 6800 graphics card and it was not in there when rec’d , he starts the endless calls to dell, it ended, with a call to dell headquarters which I left a LONG Long voice mail with all the information needed, the next day I get a call from a gentleman that says he is going to take care of it, with in 4 days and assistance from Dell Commercial Tech support I had the proper graphics card, and follow up calls out the wazzoo. This took over 2 weeks to fix, I am either ANAL or set in my thoughts of making the system work. Since than and with the coming of Windows VISTA I have switched over to Apple computers, “20inch imac, loaded” and I have to say I cant believe I didn’t do it sooner. I have NOT looked back at all. I am NOT into games and if I was I could dual boot into Windows XP Pro and load all the games I want, but that wont happen. When I turn on my Apple its up and running with in 12 seconds max. Can u do that with a windows machine? NO. How many services are you running on a Windows machine? over 25, I wont dwell on it anymore but people should really start looking at the iMac’s since switching to Intel Dual Core processors the popularity has really picked up.